Board / Staff

Staff

Linsey Fredenburg Humes, Executive Director

Chris Rogowski, Director of Retail Operations

Phone: 916-442-4966

JOb Openings

Museum Store retail coordinator, Part-Time

Reports To: Director of Retail Operations

 Job Overview

The RETAIL COORDINATOR  supports the efforts of Friends of Sutter’s Fort. The main responsibilities of the seasonal RETAIL COORDINATOR  include both retail sales and project/program support. At the store, our RETAIL COORDINATOR  will welcome customers, help them locate items, promote the features and benefits of items in the store, ring up purchases, restock items as necessary and clean the store and back stock/supply areas. They will also assist the Director of Retail Operations with improvements to the online store (photography, product descriptions) and product marketing. This team member will also help Friends of Sutter’s Fort with short-term projects.  All employees of Friends of Sutter’s Fort must strive to provide visitors with exceptional customer service.

Friends of Sutter’s Fort is an is an equal opportunity employer.

 Responsibilities and Duties

• Provide customer support at the Museum Store, ensuring that all customers have a positive sales experience. This includes assisting customers in locating items on the sales floor and explaining product features and benefits to customers.
• Processes register transactions and maintains accurate cash accounting, and follows policies and best practices regarding credit and debit card transactions.
• Retrieves items from the stockroom as needed, restocks items on the sales floor.
• Assists in taking store inventory; maintains inventory records and reports discrepancies to supervisor.
• Unloads deliveries.
• Makes sure store is neat and well organized and helps clean the store. These duties include vacuuming, dusting and sweeping.
• Photographs products and edits photos.
• Creates video and photo for Friends of Sutter’s Fort social media and online marketing.
• Assists with research on products, marketing strategies and tools and other issues.
• Addresses and resolves customer issues and concerns. Reports any issues or concerns to store manager.
• Answers store telephones and assists callers.
• Represent Friends of Sutter’s Fort at events and community meetings and activities.
• Provide administrative support including data entry. Additional administrative tasks may be requested including reviewing reports and/or researching products.
• Support through other tasks, as needed.

Qualifications 

• Previous customer service or retail experience preferred.
• Excellent and responsive customer service and communication skills
• Excellent interpersonal skills, strong self-motivation.
• Strong organizational skills.
• Is capable of operating a cash register and handle money.
• Possesses basic math skills.
• Demonstrates ability to learn quickly.
• High school diploma or GED preferred.
• Ability to lift 25 pounds and stand for long periods.
• To Apply Send a cover letter and resume to friends@suttersfort.org. This position is open until filled.